UI/UX Web January 1, 2019

e-Info Client Portal

e-Info is a customer web portal used by our Client to exchange real-time ERP information with their customers. The portal allows our Client’s customers the ability to better manage their business equipment.

Customers can log in to a dedicated and secure website where they can order supplies and check order status, input meter readings and view meter history, initiate service requests, monitor account information and view account summary information.

Our Client’s customer portal (e-Info) was outdated in its design as well as in it’s functionality. The legacy design template was a bland stock layout provided by the developer, that was disjointed and did not provide a fluid customer experience. 

We were tasked with implementing a complete overhaul and redesign that would facilitate a better user experience that simplified monitoring device data, re-ordering supplies, initiating service requests and monitoring service calls. 

Task

Improve UI/UX via responsive redesign of client’s customer portal for all mobile and tablet devices.

  • Strategy

    UX Strategy

  • Design

    UI/UX Design, App Design

  • Client

    Docutrend, Inc.

  • Devices

    Mobile, Tablet, Desktop

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